HP HP2-I57 TEST RESULT - HP2-I57 VALID TEST SIMULATOR

HP HP2-I57 Test Result - HP2-I57 Valid Test Simulator

HP HP2-I57 Test Result - HP2-I57 Valid Test Simulator

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Tags: HP2-I57 Test Result, HP2-I57 Valid Test Simulator, HP2-I57 New Study Notes, Exam HP2-I57 Simulator Fee, New HP2-I57 Test Notes

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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q10-Q15):

NEW QUESTION # 10
The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?

  • A. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.
  • B. Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.
  • C. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
  • D. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.

Answer: B

Explanation:
HP Premium+ Support offers proactive alerts that notify users when hardware issues, such as hard drive or battery failures, are detected. This feature enables businesses to take preventive action before components fully fail. Additionally, HP Premium+ Support can automate the creation of service cases when these alerts are triggered, ensuring rapid resolution and minimizing downtime. This service would directly address the IT manager's concern about not being notified in time to prevent component failures


NEW QUESTION # 11
In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered according to the term of the HP Premium+ Support? (Select two.)

  • A. The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.
  • B. The partner must install the HP software on all HP and non-HP customer devices.
  • C. The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.
  • D. The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.

Answer: A,C

Explanation:
HP Premium+ Support provides enhanced coverage and proactive management of customer devices. After an order is placed, two critical steps are necessary to activate this support and ensure devices are properly covered:
1.Software Installation: The partner or customer must ensure the HP software is installed on all devices eligible for Premium+ Support. This software enables real-time monitoring and provides proactive support features, such as predictive analytics and device health insights.
2.Registration of the Care Pack: The partner must also successfully register the HP Premium+ Support Care Pack to the customer (not the partner). This ensures that the customer is officially entitled to the support and that their devices are tracked within the HP system for coverage and service delivery.


NEW QUESTION # 12
Where can you find additional information about HP Services?

  • A. HP Workforce Central
  • B. HP AssetHub
  • C. HP Partner Portal
  • D. HP Workpath

Answer: C

Explanation:
The HP Partner Portal is the primary platform where partners and customers can access additional detailed information about all HP Services, including Care Packs, Post Warranty Support, and more. The portal contains product documentation, sales materials, service descriptions, and other essential resources to help partners and customers make informed decisions about the right HP services for their needs


NEW QUESTION # 13
A customer's HP Care Pack Service will expire in four months.
What should you recommend that this customer purchases?

  • A. HP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired
  • B. HP Collaborate Services to help the customer's employees avoid unexpected technical problems after coverage from the HP Care Pack expires
  • C. OHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer's existing personal devices
  • D. HP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service

Answer: A

Explanation:
HP Post Warranty Support Services provide extended protection beyond the expiration of an initial Care Pack or warranty period. These services are critical for customers who want to ensure continued support for their devices without interruptions. According to HP's guidelines, the best time to purchase Post Warranty Support Services is within a window that starts 90 days before the expiration of the current coverage and extends up to
30 days after it expires. This ensures there is no lapse in coverage and the customer continues to receive support for their devices.
HP also offers other services, such as Device Media Retention, which allows customers to retain defective hard drives after replacement, but this is more focused on data retention during device repairs rather than extending support post-warranty. HP Collaborate Services and other proactive services are helpful but are not designed specifically for extending support coverage after a warranty expires. Hence, the most suitable option is HP Post Warranty Support Services


NEW QUESTION # 14

Answer:

Explanation:

Explanation:
A screenshot of a computer Description automatically generated

Here is the correct matching of theHP Hardware Support Services Add-on Support Care Packwith the features it provides:
* Accidental Damage ProtectionSupport features the Care Pack provides: Allows customers to avoid out-of-pocket repair or replacement costs caused by events such as unpredictable drops, spills, or electrical surges.
* Travel CoverageSupport features the Care Pack provides: Includes Pick-up and Return and HP Care.
* Defective Media RetentionSupport features the Care Pack provides: Allows customers to keep their defective hard drives that require warranty replacement with replacement drives at no additional cost.
These add-on services offer extended protection beyond the basic warranty, helping customers mitigate costs and enhance coverage for specific scenarios


NEW QUESTION # 15
......

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